Question 1

What is Harmony Health?

Accepted Answer

Harmony Health is a medical concierge service that helps clients navigate the healthcare system. We provide a range of services to ensure clients receive the best possible care, including unlimited access to a health advocate for medical guidance, medical records management, medication reconciliation, finding specialists, setting goals of care, and more.

Question 2

Why not just call when I am in the hospital or if I need you for a few hours during a procedure?

Accepted Answer

While it is true that you can reach out to us for assistance as and when needed, subscribing to our service offers several significant benefits that cannot be matched by occasional, ad-hoc consultations. Here are a few key reasons why an ongoing relationship with Harmony Health is advantageous:

Proactive Healthcare Management: By maintaining a continuous relationship with us, we can proactively monitor your healthcare needs and work together to establish long-term health goals. This allows us to anticipate and address potential issues before they become major concerns, leading to better health outcomes.

Personalized Care: An ongoing relationship enables our nurse practitioners to have a deep understanding of your unique health history, preferences, and goals. This intimate knowledge of your medical background and personal values allows us to provide truly personalized care and support that caters to your individual needs.

Seamless Communication: Having a dedicated nurse practitioner who is familiar with your health history and preferences helps streamline communication between you and your healthcare providers. This results in better coordination of care and ensures that all parties involved are well-informed and working towards the same goals.

Continuity of Care: Life is full of unexpected events and changes, and having a consistent healthcare advocate ensures that your care remains uninterrupted even in the face of unforeseen circumstances. With an ongoing relationship, our healthcare advocates can quickly adapt to your changing needs and maintain a comprehensive, up-to-date understanding of your health.

Peace of Mind: Knowing that you have a dedicated healthcare advocate who is always there for you provides a sense of security and peace of mind. With our concierge service, you can rest assured that your health and well-being are always our top priority.

Question 3

What does "unrestricted 24/7/365 access" mean?

Accepted Answer

It means you can call or message us anytime, day or night, including weekends and holidays. We are always here to help you.

Question 4

What is a health advocate?

Accepted Answer

A health advocate is a medical professional who helps you navigate the healthcare system. They can answer questions, provide guidance, and help coordinate your care.

Question 5

What is a monthly check-in?

Accepted Answer

A monthly check-in is a scheduled phone or video call with your health advocate. During this call, your advocate will review your medical history, medications, and answer any questions you may have.

Question 6

What is medical records management?

Accepted Answer

Medical records management is the process of organizing and managing your medical records. We ensure that all of your medical information is accurate, up-to-date, and easily accessible.

Question 7

What is medication reconciliation?

Accepted Answer

Medication reconciliation is the process of ensuring that all of your medications are listed correctly and that there are no conflicts or adverse reactions.

Question 8

What does "system/practice agnostic assistance finding specialists" mean?

Accepted Answer

It means we help you find the best specialists for your specific medical needs, regardless of the healthcare system or practice they are associated with.

Question 9

What is "establishing goals of care"?

Accepted Answer

Establishing goals of care means working with you to determine your healthcare goals and preferences. We help ensure that your medical care aligns with your wishes.

Question 10

What is a "point of contact"?

Accepted Answer

A point of contact is someone you designate to act as a liaison between you and your medical providers in case of an emergency or other medical need.

Question 11

What is a collated medical chart?

Accepted Answer

A collated medical chart is a compilation of all of your medical records from different healthcare providers, compiled into one easy-to-read document.

Question 12

What does Harmony Health not do?

Accepted Answer

We do not diagnose, treat, prescribe, perform procedures, or act as health care proxies. We are here to provide guidance and support in navigating the healthcare system.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions