WHAT
WE DO
Simply put, healthcare is confusing. Our aim is to simplify it. Harmony Health’s advocates are available to you 24/7/365, whenever you need them.
Whether a simple phone call to clarify recent changes in medication or a video conference to have a family meeting, we are available to you to make sure your healthcare is done on your terms.
OUR PROCESS
We begin with a deep dive into your medical history, collect records from your doctors, cross check all medications from all prescribers to ensure there are no harmful interactions and ensure that what is being set out for you by your providers is done in a way that is consistent with what you want. We create an easily retrievable chart that is accessible to you at all times. No more writing medications on napkins or a notebook, no more 100-page charts that you can barely read and no more poorly “coordinated” care by random family members or case managers. We check in monthly, update any changes in your customized, collated chart and clarify anything you don’t understand.
Have a question about how your doctor instructed you to take your insulin? Call at any time. Are you in the hospital for an emergency and need your records sent over to your hospital team? Call at any time.
It’s like having a medical professional in the family that you can call on whenever you want.
LIST OF SERVICES
Unlimited access to expert Nurse Practitioners
Unrestricted 24/7 access to our Nurse Practitioner advocates
Expert medical guidance
Guidance and education for all medical issues
Monthly check-ins
Scheduled monthly telephonic or video check-ins to keep current of any changes to a client’s condition
In-depth medical records review and management
Unlimited access to an updated, collated easy-to-read medical record summary sheet
Liaise between client and all medical specialists
Communication and coordination with all your medical specialists
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Management of common and complex medical issues
Assistance in management of all medical issues both chronic and acute such as: diabetes, COPD, heart failure, chronic kidney disease, dementia, etc
Medication reconciliation
A review of all medications both prescribed and over the counter for potential side effects and possible interactions
Interpreting medical jargon
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Medical terminology explained and presented to clients and families in plain language
Establishing goals of care
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Evaluation and identification of long term treatment goals consistent with your values and wishes
Transitions of care after discharge from hospital
Prior to and after discharge a phone, video or face-to-face follow up to review and clarify all discharge information, medications and follow up instructions
Assistance in finding second opinions and referrals
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Assistance in finding physicians and specialists of your choosing associated with clients preferred system
We can also aid in identifying additional resources such as: elder care attorneys, assisted living, home care, private duty nursing, etc
Additional services:
Option to designate advocate as point of contact in event of medical emergencies
Accompaniment to provider visits or procedures
Onsite hospital visitation/ Family meetings
*Additional fees may apply